100% Satisfaction Guarantee

Policy version 1.0 (2005.08.15)

New Customer - No Risk Sign Up.

As a new customers if you are not completely satisfied with our products and/or support in the first 30 days of opening your account you can request a full refund of all hosting products* and any undelivered design or programming products. This refund will be paid promptly either by refunding a credit card payment or mailing a check. If you would like to request a refund please email billing@raideil.com or QualityAssurance@raideil.com.

Existing Customer - 100% Satisfaction Guarantee

We are so sure you will appreciate our products, service and support that if at anytime you become dissatisfied with the quality of our products or support , we want to make it up to you. Please follow the simple steps below to help us make good on our commitment to you.

1.Contact our Support Team at 866.289.9068 ?Support? or at support@raideil.com.
2.Explain the issue to us and let us work to resolve it.
3.If after working with the Support Team, or if for some reason you have not received a response from the Support Team, email QualityAssurance@raideil.com and explain the situation and request a credit or refund for the current months hosting fees.

*Domain names - We can not offer a full refund on domain name registration fees due to the nature of how domains are allocated. All Domains a customer purchases through Raidiel Inc. are legally controlled by that customer and can be transfered to another service provider at your request or though the domain control panel.

Raideil Inc. reserves the right to update this policy at anytime. Such updates will be posted to this webpage and will be active upon posting.